Privacy Policy
1. Who We Are
This Privacy Policy applies to Propassi (“we”, “our”, or “us”).
Propassi is a commercial property consultancy based in the United Kingdom.
Registered Office:
12, Beehive Business Centre,
Beehive Lane,
Great Baddow,
Chelmsford,
CM2 9TE
Telephone: 01245 320900
Email: hello@propassi.com
This Privacy Policy explains how we collect, use, disclose, and protect personal data obtained through our website or when you engage with our services.
2. Introduction
We are committed to protecting your privacy and handling your personal information securely, fairly, and transparently. This Privacy Policy explains what personal data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, you should discontinue using our website and services.
For more information about your rights, we encourage you to visit:
https://ico.org.uk
3. The Data We Collect
Depending on how you interact with us, we may collect and process the following information:
Identity and contact details (such as your name, email address, telephone number and company name)
Property enquiry information and any details you submit through our contact forms
Commercial property requirements and preferences
Transaction or service-related information where relevant
Website usage, browsing behaviour, device information and IP address through cookies
Any other information you voluntarily provide when contacting us
We may also receive anonymised analytical information from trusted third-party providers to help improve our website and services.
4. Our Legal Bases for Processing
We process personal information under one or more of the following legal bases.
a. Contractual Obligation
Where you engage us to provide professional services, we process your information to:
Deliver our services
Communicate with you regarding instructions
Verify your identity where appropriate
Manage client relationships
Provide ongoing support
b. Consent
We may process your information where you have given us consent, including when you:
Submit an enquiry through our website
Subscribe to updates
Consent to optional cookies
Request marketing communications
You may withdraw your consent at any time by emailing hello@propassi.com.
c. Legitimate Interests
We may process your information where it is necessary for our legitimate business interests, including:
Responding to enquiries
Improving our website and services
Maintaining client records
Protecting our legal rights
Preventing fraud and maintaining website security
We always ensure these interests do not override your rights and freedoms.
d. Legal Compliance
We may process personal information where required by law, including:
Complying with legal obligations
Responding to lawful requests from public authorities
Meeting financial, regulatory or tax obligations
5. How We Use Your Information
We use your information to:
Respond to enquiries
Deliver commercial property consultancy services
Arrange appointments and consultations
Improve our website and user experience
Send communications you have requested
Maintain security and prevent fraud
Comply with legal and regulatory obligations
Produce anonymous website analytics
6. Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies may be used to:
Remember your preferences
Improve website functionality
Measure website performance
Analyse visitor behaviour
Support advertising where consent has been provided
You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.
7. Analytics and Advertising
We may use trusted third-party services such as Google Analytics and Meta Pixel to help us:
Understand website performance
Analyse visitor behaviour
Measure marketing effectiveness
Improve our online services
These technologies may collect anonymous or pseudonymous browsing information where you have provided the appropriate cookie consent.
8. Sharing Your Information
We do not sell or rent your personal information.
We may share information where necessary with:
Professional advisers
IT and website service providers
Analytics providers
Regulatory authorities
Law enforcement agencies where legally required
Where personal information is transferred outside the UK or European Economic Area, appropriate safeguards will be implemented in accordance with applicable data protection legislation.
9. Data Retention
We retain personal information only for as long as necessary to:
Provide requested services
Comply with legal obligations
Maintain business records
Resolve disputes
Defend or establish legal claims
Once information is no longer required, it will be securely deleted or anonymised.
10. Your Rights
Under UK GDPR, you have the right to:
Request access to your personal information
Request correction of inaccurate data
Request deletion of your information
Restrict certain processing activities
Object to processing where applicable
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
More information is available at:
https://ico.org.uk/make-a-complaint
To exercise any of your rights, please contact us at:
11. Access, Updates and Removal
You may request access to, correction of, or deletion of your personal information by contacting hello@propassi.com.
We may request proof of identity before responding to protect your information.
Please note that deleting certain information may affect our ability to provide services you have requested.
12. Children’s Privacy
Our website and services are intended for businesses and adults.
We do not knowingly collect personal information from anyone under the age of 18. If we become aware that such information has been collected without appropriate consent, we will delete it promptly.
13. Data Security
We use SSL encryption together with appropriate organisational and technical security measures to protect your information from unauthorised access, alteration, disclosure or destruction.
While we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
14. User Content
If our website allows users to submit comments, reviews, images or other content, you acknowledge that:
Such content may become publicly visible
We may retain submitted content where appropriate
We are not responsible for how third parties use publicly available information
Requests to remove submitted content can be made by contacting hello@propassi.com.
15. Contact Us
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact:
Propassi
12, Beehive Business Centre
Beehive Lane
Great Baddow
Chelmsford
CM2 9TE
Telephone: 01245 320900
Email: hello@propassi.com
16. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, our services, or our business practices. The latest version will always be published on our website, and continued use of our website following any updates constitutes acceptance of the revised Privacy Policy.